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Order fulfilment

From customer order to fulfilment outcome

Resellers use the platform to create customer orders with the information needed for processing. Accurate customer contact, delivery address, city, product, and quantity details help the order move through the available fulfilment process.

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Create an order with accurate details

The seller order form collects customer and delivery information alongside selected products. Sellers are responsible for entering accurate information and using customer data for legitimate order-related purposes.

Follow order status

The platform presents order information and status updates so sellers can follow progress. Availability, processing, delivery, and final outcomes can affect an order.

Understand unsuccessful outcomes

Cancellations, returns, and other unsuccessful or ineligible outcomes can affect commission eligibility. Refer to the active platform rules and terms for the conditions that apply.

The order journey

Clear details. Visible progress.

  1. 01Customer details
  2. 02Order submission
  3. 03Processing and status updates
  4. 04Fulfilment outcome

A closer look

The details that matter

Understand the records and responsibilities behind each step.

Customer information that supports processing

The order form collects the customer's name, contact numbers, delivery address, and delivery city. Check spelling, phone digits, and the selected city with the customer. Share customer information only for legitimate order handling and obtain any consent required to use it for fulfilment.

Product choices and order quantities

Choose the relevant variation when a product has options and verify the quantity before submitting. Availability can change. Check the order form's current product and pricing information rather than relying on an earlier screenshot or a previous conversation.

Cancellations, returns, and earnings

Cancellation availability depends on the order's current stage and platform rules; it should not be assumed at every stage. A return is also a different outcome from successful completion. Review the recorded outcome and relevant terms before treating a commission as eligible or settled.

Read the platform terms and conditions alongside the information shown in your account.

Related information

Earnings and settlementsUnderstand the relationship between fulfilment and eligibility.How it worksReturn to the complete reseller journey.

Ready to explore the platform?

Create an account to access the seller platform and continue with the applicable onboarding steps.

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Smile with Fochant

A seller platform in Sri Lanka for product discovery, customer orders, and eligible commission records.

Reselling platformHow it worksBecome a resellerEarnings and settlementsOrder fulfilmentReseller FAQTerms and conditions

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