Reseller FAQ

Common questions about Smile with Fochant

Practical answers to help you understand the platform, your account, and the steps ahead.

Become a reseller Explore how it works →

How do I create a seller account?

Use the registration page to create an account, then sign in to continue.

Why might I need to complete my profile?

The platform may require profile and bank information before enabling applicable seller features.

Where can I find products?

After signing in, use the seller catalogue to browse available products and product information.

How do I create a customer order?

Select products, then enter the requested customer and delivery details accurately in the seller platform.

Are commissions guaranteed?

No. Commission-related amounts remain subject to eligibility rules and the final order outcome.

What happens if an order is cancelled or returned?

Cancelled, returned, or otherwise ineligible orders may affect earnings and settlement eligibility.

Where can I review earnings records?

The seller platform includes earnings and settlement-batch information for eligible records.

A closer look

More practical answers

Understand the records and responsibilities behind each step.

Can I sign in using my phone number?

Yes. The seller login form accepts an email address or phone number with the account password. Use the contact details associated with your account. The email-based password-recovery form is available if you need to reset your password.

Are BV points the same as cash earnings?

No. The earnings records have separate fields for BV points and BV commission. Review the commission amount and settlement status rather than interpreting a points balance as a cash payment.

What should I keep when asking about an earning?

Keep the settlement batch code and the relevant order number. They help identify the record in question. Check the commission breakdown and recorded payment status before reporting a difference.

Does an approved batch mean the payment is already recorded as paid?

No. Approved and paid are separate statuses. Use the batch's actual status and paid date, where available, when checking the payment record.

Read the platform terms and conditions alongside the information shown in your account.