Earnings and settlements
How earnings records and settlements work
Smile with Fochant displays commission-related information within the seller platform. A displayed amount is not a guaranteed payment: eligibility depends on the applicable programme rules and the final outcome of an order.
Potential and eligible earnings are different
Product and order information can show commission-related amounts. Settlement records are the place to review amounts that have reached the applicable settlement stage.
Order outcomes matter
Cancelled, returned, fraudulent, or otherwise ineligible orders may not generate earnings, as described in the platform terms and active rules.
Review settlement batches
The earnings area groups settlement information into batches and shows the associated order-level records where available.
Understanding the sequence
From an order to an earnings record.
- 01Order created
- 02Order outcome reviewed
- 03Commission eligibility assessed
- 04Applicable settlement recorded
Each stage depends on the applicable platform rules. An order or displayed commission is not a promise of payment.
A closer look
The details that matter
Understand the records and responsibilities behind each step.
Reading the commission breakdown
The earnings area separates direct-sales commission, reseller commission, and BV commission. BV points and BV commission are distinct fields: points should not be treated as a cash amount. Use the monetary values shown in the earnings record when reviewing the commission breakdown.
Pending, approved, and paid records
A settlement batch can carry a pending, approved, or paid status. These labels describe the batch's recorded stage. A pending or approved amount should not be described as already paid. Where available, created, approved, and paid dates help distinguish the stages without implying a fixed payment schedule.
Checking an amount against its orders
Open a settlement batch to inspect its associated orders and commission breakdowns. Keep the batch code and order number when asking about a discrepancy. An order total and a commission amount are different figures; do not interpret the customer's full order value as your earnings.
Read the platform terms and conditions alongside the information shown in your account.
